This Limited Warranty offered by Sorrento Glass covers defects in material or workmanship in newly acquired Sorrento Glass products.
This warranty extends to the original purchaser only and is non-transferable. Only consumers purchasing Sorrento Glass products from the authorized retailer and/or resellers or through the Sorrento Glass website may obtain coverage under our limited warranties.
Our warranty periods are 10 years from the documented date of purchase, depending on the type of product and where it was purchased.
Warranty Coverage & Exclusions
Sorrento Glass warrants this product against defects in material or workmanship as follows:
Sorrento Glass will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Sorrento Glass is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, Sorrento Glass may elect to refund the purchase price in exchange for the return of the product at their discretion.
Our warranties do not cover any problem or incidental or consequential problem that is caused by:
A. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from normal wear and tear, improper self installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
C. Accessories, connected materials and products, or related products not manufactured by Sorrento Glass.
Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).
The Warranty specifically excludes any glass breakage from any cause other than faulty materials up to the specified design wind pressure as determined in accordance with Australian Standards and specifically excludes any consequential liabilities following installation.
In Australia: subject to limitations imposed by the Competition and Consumer Act 2010 and any other applicable legislation. This Warranty is in substitution for and to the exclusion of all other rights and remedies (if any)
Warranty Period for Glass Panels
Glass panels are the only exception to the 10 year warranty, glass panels are covered under a 1 year warranty which is longer than outlined in the Australian toughened glass parameters.
All Products conform with the relevant Australian pool safety standards at the time of purchase.
The Warranty is further subject to the following conditions:
A. That the Buyer acknowledges that the Product at the time of delivery was undamaged and free from and defects.
B. That the Product is protected from contact with wet cement, hard foreign objects, metals and materials likely to cause abrasive damage.
C. That installation and maintenance of the Product is entirely in accordance with Sorrento Glass recommendations and any specific correspondence pertaining to this installation, and the glass components are not damaged in any way before or during installation.
D. That the Product is not exposed to chemical fumes or gases other than those present in normal clear atmospheric air nor is subject to prolonged exposure to water or moisture which may cause rainbow type staining, nor is exposed to radiation of any type other than normal sunlight, nor is exposed to bore water.
Reporting and Verification of Product Failure
Sorrento Glass has the right to establish to its satisfaction that the Product deteriorating or failure is in accordance with the above Warranty and that all of the above conditions have been met.
Any failure of the Product shall be reported immediately to Sorrento Glass to enable the Product to be examined by Sorrento Glass to determine the cause of failure and if failure of the Product is not notified to Sorrento Glass within seven days of failure, the Buyer shall be deemed to have waived all rights under the Warranty.
Sorrento Glass will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement included with your product and you follow proper return procedure.
To request warranty service, contact us on 1300 658 352 or [email protected] and provide:
1. The invoice or quote number or other evidence of the date and place of purchase.
2. A description of the problem.
3. If possible, photographs of the damage or defect via email to [email protected]
We may then either come out to your site to inspect the product or defective part or request delivery of the product or the defective part, postage prepaid to 1/7 Hector St, Osborne Park, Perth WA 6017 Attention: Gavin Vile. When warranty service is completed, any repaired or replacement product or part will be returned to you postage prepaid.
Warranty of Replacement Product
Any replacement Product supplied pursuant to the Warranty shall be warranted only until the expiration of the Warranty period for the original Product.
Advice as to applications to which the Product can be put may be obtained from Sorrento Glass representatives.
In Australia: this Warranty shall be governed and interpreted according to the laws applying in the State of Western Australia. Our warranties do not affect any additional rights consumers have under laws in their jurisdictions governing the sale of consumer goods. You may be required by law to give us a reasonable opportunity to correct or cure any failure to comply before you can bring any action in court against us.
REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE DISCRETION OF Sorrento Glass. Sorrento Glass NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.
Sorrento Glass SHALL NOT BE LIABLE TO THE BUYER OR ANY OTHER PERSON FOR ANY INCIDENTAL,SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY)